{"id":11,"date":"2024-12-20T15:13:15","date_gmt":"2024-12-20T15:13:15","guid":{"rendered":"https:\/\/x-plod.ca\/?page_id=11"},"modified":"2025-10-28T16:34:26","modified_gmt":"2025-10-28T16:34:26","slug":"termes-et-conditions","status":"publish","type":"page","link":"https:\/\/x-plod.ca\/en\/termes-et-conditions\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\">General conditions<\/h1>\n<p style=\"text-align: center;\"><span>These general conditions govern the use of this site\u00a0<\/span><a href=\"https:\/\/x-plod.ca\/en\/\"><span>www.x-plod.ca<\/span><\/a><\/p>\n<p style=\"text-align: center;\"><span>This site is owned and operated by 9417-6054 Qu\u00e9bec Inc.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span>By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span>Site type: e-commerce<\/span><span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>1. Intellectual property\u00a0<\/b><\/p>\n<p><span>All content published and made available on this site is the property of 9417-6054 Qu\u00e9bec Inc. and its creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything else that contributes to the composition of this site.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>2. Age restriction\u00a0<\/b><\/p>\n<p><span>The minimum age to use this site is 18 years. Users agree that by using our site, they are over 18 years of age. We assume no legal liability for misrepresentation of age.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>3. Sale of goods and services<\/b><\/p>\n<p><span>This document governs the sale of goods made available on our site.\u00a0<\/span><\/p>\n<p><span>The goods we offer include:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span>Electric vehicle<\/span><\/li>\n<li aria-level=\"1\"><span>Electric vehicle parts\u00a0<\/span><\/li>\n<li aria-level=\"1\"><span>Battery\u00a0<\/span><\/li>\n<li aria-level=\"1\"><span>Accessories<\/span><\/li>\n<li aria-level=\"1\"><span>Other goods and services related to vehicles, whether electric or not<\/span><\/li>\n<\/ul>\n<p><span>The goods relating to these documents are the goods that are displayed on our site at the time you access it. This includes any products listed as out of stock. All information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by this information, description or image as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods at your own risk.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>4. Payments<\/b><\/p>\n<p><span>We accept the following payment methods on this site:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span>Credit card (fees may apply)<\/span><\/li>\n<li aria-level=\"1\"><span>Interac e-Transfer\u00a0<\/span><\/li>\n<li aria-level=\"1\"><span>Paypal\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span>When you provide us with your payment information, you confirm that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to that payment instrument.\u00a0<\/span><\/p>\n<p><span>If we believe your payment violated any law or any of our terms of use, we reserve the right to cancel your transaction.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p><b>5. Transport and delivery\u00a0<\/b><\/p>\n<p><span>When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to modify, reject, or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will provide you with a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method. While we aim to provide you with accurate estimates of shipping times and costs, these may vary due to unforeseen circumstances.\u00a0<\/span><\/p>\n<p><span><\/span><\/p>\n<p>5.1 <strong>Delivery times:<\/strong><\/p>\n<ul>\n<li>Orders are processed within 1 to 4 business days.<\/li>\n<li>Delivery times vary depending on your location and the delivery method chosen.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>5.2 <strong>Delivery fees :<\/strong><\/p>\n<ul>\n<li>Delivery costs are calculated when your order is confirmed.<\/li>\n<li>You can also choose to pick up your order free of charge directly from the warehouse located at the address below once you have received confirmation that your order is ready :<\/li>\n<\/ul>\n<p>_________________________________<\/p>\n<p><strong>X-PLOD<\/strong><\/p>\n<p>4290 route de Fossambault<\/p>\n<p>Sainte-Catherine-de-la-Jacques-Cartier<\/p>\n<p>QC<\/p>\n<p>G3N 1R9<\/p>\n<p>_________________________________<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>6. Return and Refund Policy<\/b><\/p>\n<p>6.1 <strong>Return deadlines :<\/strong><\/p>\n<ul>\n<li>You have 5 days from receipt of your order to request a return.<\/li>\n<\/ul>\n<p>6.2 <strong>Return conditions :<\/strong><\/p>\n<ul>\n<li>Products must be in their original condition, unused and in their original packaging.<\/li>\n<\/ul>\n<p>6.3 <strong>Return procedure :<\/strong><\/p>\n<ul>\n<li>Contact our customer service at <a href=\"mailto:info@x-plod.ca\">info@x-plod.ca<\/a> to obtain details on the procedure concerning your return.<\/li>\n<li>Return costs are your responsibility, except in the case of a defective product or an error on our part.<\/li>\n<\/ul>\n<p>6.4 <strong>Refund :<\/strong><\/p>\n<ul>\n<li>Refunds will be issued within 7 business days of receipt of the returned product.<\/li>\n<\/ul>\n<p>6.5 <strong>Reimbursement fees :<\/strong><\/p>\n<ul>\n<li>A 5.00% restocking fee will be applied to your refund from the original total amount.<\/li>\n<li>Shipping costs are not refundable under any circumstances if your order is delivered or on its way.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>7. Limitation of liability<\/b><\/p>\n<p><span>9417-6054 Qu\u00e9bec Inc. and its employees will not be held responsible for any problems arising from any improper use of this site or its products sold. Any dispute will be settled in the district of Quebec City.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>8. Compensation\u00a0<\/b><\/p>\n<p><span>As a user, you hereby indemnify 9417-6054 Qu\u00e9bec inc. against any liability, cost, cause of action, damage or expense arising from your use of this site, the products purchased or your violation of any of the provisions set forth in this document.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>9. Applicable Laws\u00a0<\/b><\/p>\n<p><span>This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>10. Modifications\u00a0<\/b><\/p>\n<p><span>These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure they are aware of any updates. If necessary, we will notify users by email of changes to these terms or post a notice on our site.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span><\/span><\/p>\n<p><span>Please contact us if you have any questions or concerns. Our contact information is as follows :\u00a0\u00a0<\/span><\/p>\n<p><a href=\"mailto:info@x-plod.ca\"><span>info@x-plod.ca<\/span><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales Les pr\u00e9sentes conditions g\u00e9n\u00e9rales r\u00e9gissent l\u2019utilisation de ce site\u00a0www.x-plod.ca Ce site appartient et est g\u00e9r\u00e9 par 9417-6054 Qu\u00e9bec Inc.\u00a0 En utilisant ce site, vous indiquez que vous avez lu et compris les conditions d\u2019utilisation et que vous acceptez de les respecter en tout temps.\u00a0 Type de site : e-commerce1. Propri\u00e9t\u00e9 intellectuelle\u00a0 Tout contenu [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<h2>Refunds<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Exchanges<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Gifts<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Shipping returns<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Need help?<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":8,"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":101478,"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/101478"}],"wp:attachment":[{"href":"https:\/\/x-plod.ca\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}