General conditions
These general conditions govern the use of this site www.x-plod.ca
This site is owned and operated by 9417-6054 Québec Inc.
By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.
Site type: e-commerce
1. Intellectual property
All content published and made available on this site is the property of 9417-6054 Québec Inc. and its creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything else that contributes to the composition of this site.
2. Age restriction
The minimum age to use this site is 18 years. Users agree that by using our site, they are over 18 years of age. We assume no legal liability for misrepresentation of age.
3. Sale of goods and services
This document governs the sale of goods made available on our site.
The goods we offer include:
- Electric vehicle
- Electric vehicle parts
- Battery
- Accessories
- Other goods and services related to vehicles, whether electric or not
The goods relating to these documents are the goods that are displayed on our site at the time you access it. This includes any products listed as out of stock. All information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by this information, description or image as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods at your own risk.
4. Payments
We accept the following payment methods on this site:
- Credit card (fees may apply)
- Interac e-Transfer
- Paypal
When you provide us with your payment information, you confirm that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to that payment instrument.
If we believe your payment violated any law or any of our terms of use, we reserve the right to cancel your transaction.
5. Transport and delivery
When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to modify, reject, or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will provide you with a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method. While we aim to provide you with accurate estimates of shipping times and costs, these may vary due to unforeseen circumstances.
5.1 Delivery times:
- Orders are processed within 1 to 4 business days.
- Delivery times vary depending on your location and the delivery method chosen.
5.2 Delivery fees :
- Delivery costs are calculated when your order is confirmed.
- You can also choose to pick up your order free of charge directly from the warehouse located at the address below once you have received confirmation that your order is ready :
_________________________________
X-PLOD
4290 route de Fossambault
Sainte-Catherine-de-la-Jacques-Cartier
QC
G3N 1R9
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6. Return and Refund Policy
6.1 Return deadlines :
- You have 5 days from receipt of your order to request a return.
6.2 Return conditions :
- Products must be in their original condition, unused and in their original packaging.
6.3 Return procedure :
- Contact our customer service at [email protected] to obtain details on the procedure concerning your return.
- Return costs are your responsibility, except in the case of a defective product or an error on our part.
6.4 Refund :
- Refunds will be issued within 7 business days of receipt of the returned product.
6.5 Reimbursement fees :
- A 5.00% restocking fee will be applied to your refund from the original total amount.
- Shipping costs are not refundable under any circumstances if your order is delivered or on its way.
7. Limitation of liability
9417-6054 Québec Inc. and its employees will not be held responsible for any problems arising from any improper use of this site or its products sold. Any dispute will be settled in the district of Quebec City.
8. Compensation
As a user, you hereby indemnify 9417-6054 Québec inc. against any liability, cost, cause of action, damage or expense arising from your use of this site, the products purchased or your violation of any of the provisions set forth in this document.
9. Applicable Laws
This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.
10. Modifications
These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure they are aware of any updates. If necessary, we will notify users by email of changes to these terms or post a notice on our site.
Please contact us if you have any questions or concerns. Our contact information is as follows :